What makes BotMedium different from chatbot builders like Tidio or Intercom?
Platforms like Tidio or Intercom give you tools to build a chatbot yourself. BotMedium builds it for you — and uses a completely different methodology. Our Business DNA Injection™ process encodes your actual business knowledge into the AI, rather than relying on keyword triggers or decision trees. The result is a chatbot that handles nuanced questions naturally, instead of falling back on "I didn't understand that" constantly.
How is BotMedium's training method "unconventional"?
Most chatbot providers use generic AI models and apply surface-level configuration — a business name here, a few FAQ entries there. We go much deeper. We construct a comprehensive behavioral specification of your business (what we call Business DNA), run adversarial pre-deployment testing to simulate edge cases and difficult customers, and calibrate the AI's tone and vocabulary to match your brand voice. This is a fundamentally different process than checking a few boxes in a dashboard.
What does it cost?
BotMedium is priced to be accessible for small and mid-sized businesses. We charge a one-time setup fee that covers the discovery call, Business DNA Injection™, testing, and deployment. After that, there's a low monthly retainer that covers hosting, monitoring, and all ongoing updates. Every business is different, so we provide custom pricing — use the contact form to get your personalized quote. Most clients find the chatbot pays for itself within the first month.
How long does setup take?
Most clients go live within 24–48 hours of their discovery call. The process is: 30-minute discovery call → we build and test the chatbot → you get a line of code to paste into your website. That's it. If your website is on WordPress, Squarespace, Wix, or any major platform, installation takes less than 5 minutes.
What happens when my business information changes?
Just email or text us. We update the chatbot's knowledge base and push the changes live, usually within the same business day. This is included in your monthly retainer — there are no per-update fees.
Will the chatbot work on my website platform?
Yes. The BotMedium widget is a single line of JavaScript that works on any website — WordPress, Squarespace, Wix, Webflow, Shopify, or custom-coded sites. If your site can load a script tag (and all modern websites can), it works.
Is my customer data secure?
Absolutely. All conversations are encrypted in transit via SSL. Our servers are locked down with domain-based CORS protection — meaning only your specific website can send requests to your chatbot's API. We don't store conversation history without your explicit consent, and we never sell or share any customer data.
Can I see a live demo before committing?
Yes — and we encourage it. You can interact with a live demo chatbot right now at bobspainting.botmedium.com. This is a real BotMedium chatbot deployed for a painting company. It will give you a genuine feel for what your own chatbot will be like. Then reach out and we'll walk you through exactly how we'd build one for your specific business.